Before Your Visit
The Palace Theater does not require proof of vaccination or a negative COVID test for patrons and staff attending performances, events, or activities in the building.
The Palace Theater does not require its patrons, attendees, and staff to wear a face mask in the building for events, activities, or work.
Preferred parking is available at the Scovill Street parking garage, located at 33 Scovill Street, Waterbury, CT 06702. The Scovill Street parking garage consists of 853 parking spaces. Access to the Palace’s entrance on East Main Street is marked upon exiting the garage through either the Waterbury Arts Magnet School Courtyard or the Brook Street exit.
For the convenience of our patrons, a handicap drop-off zone is located directly in front of the theater on East Main Street. Please be mindful that this area is for dropping off handicapped patrons and not for parking.
When entering the theater, please plan on security using metal detector wands and/or a physical pat down. All bags are subject to inspection. If you have items that are not allowed in the venue, you can return them to your vehicle.
The Palace Theater does not allow weapons in our building. Patrons should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will not take responsibility for any weapons left in vehicles.
The Palace Theater does not allow the following items:
- Weapons of any kind
- Illegal drugs/substances
- Alcohol
- Outside food/beverage of any kind (including water)
- Smoking (including e-cigarettes or vaporizers)
- Laser pointers
- Animals (except for service animals)
- Noisemakers or air horns
- Chairs
- Helium balloons, beach balls or other projectiles
- Large bags or backpacks
If a performance is cancelled, ticket holders will receive email notification and a personal phone call from the Box Office. If a show is cancelled or postponed, customers may exchange to another performance (subject to availability), receive an account credit, or request a refund.
There is no specific dress code for performances, but patrons typically come in business casual attire.
Yes, they are next to each other. Seat numbers are even on the house right side of the theater and odd on the house left side. You can check our online seating map to see exactly where you are sitting.
At The Show
The main entrance doors to the lobby opens 1 hour prior to the start of the show. The door to the theater opens 30 minutes prior to show time.
Yes. Latecomers will be seated at the discretion of management and the ushers. If you are asked to wait in the lobby, a large screen TV is available for you to view the performance while you are waiting to be seated.
The Palace Theater offers a wide variety of alcoholic beverages for purchase during your visit to the theater. A valid and current Driver’s License or State ID card is required to purchase alcohol. Guests will be required to show ID each time they purchase.
The Palace Theater has a bar on both the Orchestra level and the Mezzanine level. During Broadway performances, the Poli Club is open to Platinum Members for drinks.
Patrons are NOT permitted to bring any outside beverages into the venue.
The Palace Theater offers a wide variety of concession options during performances, serviced by Pepsi.
The Poli Club on the Mezzanine level is open for dining during select performances throughout the season.
There are several nearby dining options that we are happy to recommend.
No. Most performers and shows do not allow any recording of their performances; therefore, cameras and visual and audio recorders are prohibited in the Palace Theater. You are welcome to take pictures before, during intermission, and after the show. Be sure to tag the Palace Theater’s social media accounts when you post your pictures online!
The only time cameras are allowed is if a photographer is approved by both the venue’s and artist’s publicity teams in advance of the performance.
No. Smoking, including e-cigarettes, is NOT permitted in the venue. We appreciate your cooperation.
Meet and Greet opportunities are on a show-by-show basis at the performer’s discretion.
For the 2022–2023 Season, stage door meetings are NOT allowed.
All levels of the theater are accessible by elevator. When purchasing your tickets, please let the Box Office know and they will find the best available seats for you and your party.
Yes, every patron needs to have a ticket.
Yes. As long as the show is not sold out, you can buy tickets up until showtime.
Yes, discounts are available for groups of 10 or more.
Miscellaneous
Great! We love the theater too. We are always looking for more passionate individuals to join us as volunteers and help create memorable experiences for our patrons.
Gift cards are available for purchase and can be used for all Palace Theater presented performances. Some restrictions apply. You can purchase a gift card at the Palace Theater Box Office or by calling 203-346-2000.
The Palace Theater is proud to support other regional non-profit organizations and schools in their fundraising efforts through a limited amount of ticket donations. Please note that we cannot support individuals not affiliated with a 501(C)(3) organization or educational institution.
No. The Palace Theater brings in touring productions of shows that typically do not need additional local actors.
With a Webster Bank Broadway Series Subscription, you'll secure your seat. to all the Broadway shows in the upcoming season at the best prices.
We welcome you to take part in one of our monthly guided tours. You will get a chance to see and take pictures of the theater as well as hear many interesting secrets about the theater's history, architecture, and lore from our experienced tour guides.
Yes! The Palace Theater is also utilized as a private event space for weddings as well as for birthday parties, corporate gatherings and much more.
